If a payment fails, here's what happens and how to fix it quickly.
What happens when a payment fails
If your card declines, we'll:
- Send you an email notification immediately
- Retry the payment automatically after 3 days
- Retry once more after another 3 days
During this period, your agent continues running. We don't suspend immediately on a failed payment. You have time to fix the issue without any service interruption.
Grace period
You have a 7-day grace period after the first failed payment to update your payment details. If the payment hasn't been resolved after 7 days, your subscription will be paused until payment is updated.
Updating your payment method
- Open your account on maxiful.ai
- Click Manage subscription
- Update your payment method there; card details are stored securely by Stripe
- Your next payment attempt uses the new card
Alternatively, click the link in the payment failure email. It goes directly to the payment update page.
Charges I don't recognise
If you see an unexpected charge, check your billing history in your account on maxiful.ai, under Manage subscription. If something still doesn't make sense, email [email protected] with the date and amount. We'll investigate and respond promptly.