Help.

The Windows installer (Maxiful-x64-setup.exe) is code-signed by PolyTrader Ltd with a Certum OV certificate. Windows may still show a SmartScreen warning on a new release until enough people have installed it: the warning names Polytrader LTD as the publisher, and you can match the checksum on your setup page before you run it. It needs Windows 10 or later.

A word of caution

A valid signature confirms who published the file, but good habits still matter. Only install the file you downloaded from your own Maxiful account, never from an email attachment, a forum, or a re-hosted link. If you want to be thorough, verify the file’s checksum against the one shown next to your download button (see “Verify your download” below).

The macOS app arrives as a disk image, Maxiful-arm64.dmg, signed and notarized by PolyTrader Ltd with an Apple Developer ID, so macOS opens it like any verified app, with no Gatekeeper override needed. It runs on Apple Silicon and Intel Macs with macOS 13 or later; the image carries both builds.

Open the disk image and drag Maxiful into Applications, then open it from Applications or Launchpad. Because the app is notarized, macOS opens it without a security prompt.

Only install the file you downloaded from your own Maxiful account, never from an email attachment, a forum, or a re-hosted link. If you want to be thorough, verify the file’s checksum against the one shown next to your download button before you open it.

Every release is published with its SHA-256 checksum recorded at release time. The checksum for the current build is shown right next to the download button on your account page. Comparing it against the file you actually downloaded confirms the installer arrived intact and untampered, a sensible integrity check even for a signed installer. All downloads are delivered over HTTPS from maxiful.ai only.

Windows

Open PowerShell and run:

Get-FileHash "$env:USERPROFILE\Downloads\Maxiful-x64-setup.exe" -Algorithm SHA256

macOS

Open Terminal and run:

shasum -a 256 ~/Downloads/Maxiful-arm64.dmg

Compare the value

Letter case doesn’t matter. PowerShell prints the hash in upper case. If the values match, you’re good to install. If they don’t, delete the file, download again from your account page, and tell us at [email protected]. Don't install a file that fails verification.

Welcome. Your agent is running. Here's what to do right now to make the most of your first session.

Step 1: Open your messaging app

Your agent lives in Telegram or Slack: whichever you chose during setup. Open it now. You should see your agent listed as a contact or in a group. If you set up Telegram, look for the bot you named during the wizard.

Step 2: Say hello

Type a simple message. "Hi" works fine. Your agent will introduce itself, confirm it's ready, and tell you what it's connected to (calendar, email, and any other services you authorised during setup).

Step 3: Give it something real to do

Don't overthink this. Try one of these to get started:

• "Summarise my emails from this week"
• "What's on my calendar tomorrow?"
• "Draft a follow-up email to [name] about [topic]"
• "Find me three competitors in [your industry]"

Step 4: Look around the Maxiful app

Open the Maxiful app on your computer. The Team page shows how each assistant is doing, and Settings, Account shows your plan and how much of it is used. You don't need it daily, but it's good to know where things are.

One thing to remember

Your agent runs on your computer. If your computer is asleep or turned off, your agent is paused. For best results, keep your computer on and connected to Wi-Fi when you're working, or even overnight, so your agent can handle background tasks. More on this in The one rule: keep your computer on.

Your agent understands natural language. You don't need special commands or a particular format. But a few habits make conversations go much more smoothly.

What works well

• Be specific about what you want. "Write a short thank-you email to Markus after our call today. We discussed the Q3 proposal" is better than "write an email."
• Give context. The more your agent knows, the better the result. Don't assume it remembers context from a conversation yesterday unless you remind it.
• Ask for a draft first. For anything you'll send to clients, say "draft this first, don't send yet." Your agent will show you the output for approval.
• Be direct about deadlines. "I need this before 3pm" works. Your agent takes timing seriously.

What doesn't work as well

• Very vague requests. "Help me with my business" doesn't give your agent enough to act on. Try to name a specific task.
• Assuming it remembers everything. Your agent has a strong memory, but it helps to re-state important context in long gaps between conversations.
• Multi-step tasks in one sentence. Break complex projects into steps: "First, summarise the attached PDF. Then suggest three follow-up questions I could send."

Approval requests

If you set an assistant to Asks first, every new command waits for you before it runs: a card in the conversation says what it wants to do, with Allow once, Always allow here and Deny. If you want something done differently, deny it and say what to change.

A good mindset

Think of your agent like a capable new team member who's great at their job but doesn't know your specific preferences yet. Be clear, be specific, and give feedback when something isn't right. It gets better the more you use it.

Your Maxiful agent is a general-purpose AI assistant running continuously on your computer. It is connected to your tools, it takes actions, and it works while you are busy with other things.

Communication & email

• Triage your inbox and surface what matters
• Draft and send emails (with your approval)
• Write follow-ups, proposals, and client responses
• Handle meeting invites and scheduling

Research & information

• Search the web and summarise findings
• Monitor competitors, news, or industry topics
• Read and summarise documents you share
• Answer questions with up-to-date information

Documents & content

• Write reports, proposals, and presentations
• Edit and improve documents you're working on
• Translate text between languages
• Create structured summaries from messy notes

Files & organisation

• Organise files and folders on your computer
• Find specific files when you can't remember where they are
• Rename, move, and sort documents automatically

Calendar & admin

• Check your schedule and flag conflicts
• Prepare briefings before important meetings
• Track tasks and follow up on open items

What grows over time

New skills are added regularly and update automatically. You don't have to do anything. Business plan customers can also request custom skills built around their specific workflows. Your agent learns your preferences through use, so it gets more accurate and useful the longer you work together.

Your agent runs on your computer. That is what keeps it private, and it means your computer needs to be on and connected to do its job.

What keeping your computer on actually means

Your computer needs to be:

• Powered on (not shut down)
• Not in sleep mode (or using sleep settings that allow background activity)
• Connected to Wi-Fi

When these three conditions are met, your agent is active and can handle tasks, process emails, and respond to your messages.

Sleep mode: what to do

By default, computers can go to sleep after a period of inactivity. This pauses your agent. We recommend adjusting your power settings so it stays active when connected to power:

This is especially important if you want your agent to work overnight or process tasks while you're away from your desk.

What happens if it sleeps anyway

Nothing is lost. When your computer wakes up, your agent resumes automatically, usually within a minute or two. Any messages you sent while it was asleep will be processed when it comes back online. You'll see a response as soon as it's caught up.

Travelling or away for a few days?

If you'll be away from your computer for a few days, you have two options: leave your computer on (plugged in, display off is fine), or accept that your agent will be paused until you return. Your data and configuration stay on your computer, downtime does not delete anything. As always, keep your own backups of anything you cannot afford to lose.

Wi-Fi interruptions

Brief Wi-Fi drops are handled gracefully, your agent will retry and continue when the connection comes back. If your internet is down for an extended period, your agent can still work on local tasks (file organisation, drafting documents) but won't be able to search the web or access email until connectivity returns.

Your assistants can answer you on Telegram. You create a bot of your own, and your Chief of Staff answers when you message it. Setup takes about three minutes.

What you'll need

• A Telegram account
• The Maxiful app on your computer

Setting it up

1. In the Maxiful app, open the Connections page. It is not in the list on the left at first: open it from the menu beside Pages.
2. Beside Telegram, choose How to set up and follow the steps. In Telegram you create a bot with @BotFather, which gives you a token.
3. Paste the token into the form on that page, with your own Telegram user ID if you know it (send any message to @userinfobot in Telegram to see it), then choose Save and connect. Your user ID is how Maxiful knows which Telegram account is yours.
4. If you left your user ID out, send your bot a direct message from your own account. It answers with a code of eight letters and numbers: enter it on Telegram's card on the Connections page.

Who can use your bot

Nobody, until you say so. Only the people you add are answered. To let a colleague use your assistants there, add them on the Team page, under People, and link the Telegram account they use. Each colleague you add writes to your bot in a conversation of their own.

After setup

Your own messages to the bot arrive in your main conversation with your Chief of Staff. The token you paste stays on your computer. Your computer has to be on for your bot to answer.

Your assistants can read and act in your Gmail, your Calendar, your Drive, your Docs and your Sheets once you connect your Google account. Reading and drafting happen on their own. Every send, change, move or delete waits for your yes on a card first, unless you let an assistant do that kind of thing without asking in Settings, Approvals. You can make the connection read-only at any time in Settings, Access.

How to connect (first time)

1. In the Maxiful app, open the Connections page. It is not in the list on the left at first: open it from the menu beside Pages.
2. Under Productivity, choose How to set up beside Google Workspace.
3. Follow the steps there: you make a Google sign-in client of your own, enter your Google address and choose Connect Google.
4. Allow the access Maxiful asks for on Google's own page in your browser.

The steps take about fifteen minutes the first time.

Who gets it

Your assistants on your computer. Colleagues you invite never get your Google connection.

Ending it

Open How to set up beside Google Workspace and choose Disconnect.

Google Workspace isn't required. Your assistants can also work in a mailbox and a calendar outside Google.

Another mailbox

Any mailbox your provider lets other apps reach over IMAP and SMTP connects: iCloud Mail, Fastmail, Zoho Mail on a paid plan and Gmail do. In the Maxiful app, open the Connections page, find Email and choose How to set up. You enter your provider's IMAP server, your address and an app password made in your provider's account settings, and list the senders you allow.

What it does

Your own assistants read your newest mail when you ask and save replies as drafts. Sending waits for your yes on a card first, unless you let an assistant do that kind of thing without asking in Settings, Approvals.

New mail from the senders you allow can also be read as it arrives, and only when the mail proves who sent it. A restricted assistant reads each such message and puts a summary in your conversation with your Chief of Staff. That assistant cannot send email, move or mark messages, or change anything on your computer.

Another calendar

Any calendar that speaks CalDAV connects too: iCloud, Fastmail, Nextcloud, Zoho and others. On the Connections page, find Calendar and choose How to set up, then enter your provider's CalDAV server, your user name and an app password. Your own assistants read your calendar when you ask, and add, change or delete an event only after your yes.

Using both at once

You're not limited to one. Connect your Google Workspace account and another mailbox, and your assistants keep each separate.

The microphone button in the message box listens to you. You can dictate a message, or talk with your assistant out loud.

Dictating a message

1. Open a conversation with any assistant
2. Hold the microphone until it starts listening, then let go and keep speaking. While it listens it says Listening…
3. Choose Stop and keep text when you are done: your words are in the message box
4. Fix anything that came out wrong, then send

Your speech is turned into text on your own computer.

Talking out loud

Tap the microphone to talk with your assistant out loud. It listens, answers aloud, and listens again. Tap it again to stop. In Settings, under Voice and audio, the Talk tab sets how a spoken conversation sounds.

Hearing a reply read aloud

Each reply has Read aloud beside its copy button. In Settings, under Voice and audio, you choose the voice your assistants speak with; that voice is made in the cloud. On a Mac with Apple silicon you can switch on Spoken replies instead: every reply then comes with audio, made on this computer by the VoiceStudio app. VoiceStudio does not run on Windows.

Choosing the microphone

The small arrow beside the microphone chooses which microphone to use: System default, or any other microphone connected to your computer.

The microphone button isn't there

• Permission. The first time you use it, your computer asks for microphone access, and on macOS for speech recognition too. If you declined, grant it in your system settings and restart the app.
• No microphone. If your computer has no input device available, the control stays hidden.

Every plan comes with the full team, a Chief of Staff plus specialists, each focused on a different area of your work, and you can add more specialist agents on any plan.

What multiple agents means

Each agent is a separate assistant with its own:

• Name and personality (you can customise both)
• Connected services (e.g. one for email, one for research)
• Skills and focus areas
• Telegram contact

For example, a small business owner might have one agent managing client communications, another handling research and competitor monitoring, and a third managing internal admin.

Adding a new agent

1. In the Maxiful app, open Team, then Assistants
2. Click Add an assistant
3. Pick one of Maxiful's assistants, or choose Something custom and describe the one you need

Does my plan change the team?

No. Every plan includes the same full team, and you can add more specialist agents on any plan. Moving up to Business gives you a larger AI allowance and faster support, not more agents, and you can change plan at any time from your account on maxiful.ai (in the Maxiful app, Settings → Account → Change plan opens it). The change takes effect immediately, and you'll be charged the prorated difference for the current billing period.

Changing an existing agent

To rename an agent or change how much it may do on its own, open Team, then Assistants in the Maxiful app and open the agent. To add a skill, find it in the Marketplace and choose the agent it is for. If you're changing the messaging channel (for example, to a new Telegram bot), you'll need to complete a brief reconnection step.

Maxiful updates itself on your computer. You never have to download anything, and everything your assistants run on is updated together with the app.

How you know

Maxiful looks for an update when it starts and every six hours. When a new version is ready, a banner at the top of the window says so, with Update now and Later, and a notification tells you too. Later hides the banner for up to a day. In Settings, your Account shows the same under Updates, and Check now looks again at once.

Two ways to take it

• Update now: Maxiful closes, updates and opens again, and your assistants restart with it.
• Quit Maxiful: an update that is ready installs when you quit, or the next time you open Maxiful.

What to expect

• A brief pause: while Maxiful restarts, your assistants may not answer. Messages sent during this window are queued and processed afterward.
• Nothing is lost: your assistants, conversations, memory, knowledge, settings and sign-in stay as they are, and Maxiful backs up your settings, conversations and memory before every update.

When an update cannot finish

A download that stops is tried again. If an update cannot be applied, Maxiful keeps the version you have and says so, and you can always install Maxiful again from your account at maxiful.ai. When your plan ends, updates stop.

See What Changed

After an update, Maxiful tells you once which version it now is. Visit our release notes for a full history of updates, improvements, and fixes.

Maxiful keeps your team, its memory and its keys on the computer you installed it on.

Setting up the new computer

1. Go to maxiful.ai/account and sign in
2. Download Maxiful for your new computer, open it and sign in with the same account
3. On the new computer's Connections page, connect your chat apps and services; what you paste there is stored on that computer only

What stays where it was

Your conversations, memory, the files your assistants made, their settings and their connections live in one folder on the computer you installed Maxiful on, and stay there. The apps you connected under More work apps are not in that folder: their sign-ins are held for Maxiful by our connections provider in the United States.

Removing Maxiful from the old computer

In Settings, under Start over, choose Remove Maxiful. It permanently deletes that install's data and credentials, so keep what you need first. Your own documents and files are not touched. It cannot be undone.

If you run into any issues, contact support.

This article covers confirming Telegram works, common issues, and how to reconnect. The article Setting up Telegram says how to set it up.

Confirming Telegram is working

After setup, send your agent a message like "Hello" or "Are you there?". It should respond within 10–15 seconds. If you see a response, Telegram is working correctly.

Agent not responding on Telegram

If your agent stops responding, work through these steps:

• Check your computer is on. Your agent runs on your computer, if it's asleep or shut down, it can't respond. Wake it up and try again.
• Check your Wi-Fi. Your agent needs internet access to receive and send messages.
• Wait 2 minutes. If your computer just woke from sleep, the agent needs a moment to reconnect.
• Check the Maxiful app. Open Team, then Assistants and check your agent is not paused or stopped.

Bot shows as offline or "Bot stopped"

This occasionally happens after a restart or system update. To fix it:

1. Open Maxiful on your computer; it starts your team in the background if it is not running
2. In Team, then Assistants, check your agent is not paused or stopped, and click Resume or Let it work again if it is
3. Wait about 60 seconds
4. Send a message in Telegram, your agent should respond

Reconnecting your Telegram bot

If the bot connection was broken (e.g. after creating a new bot token), open the Connections page in the Maxiful app, choose How to set up beside Telegram, paste the new token, and your own Telegram user ID if you know it, then choose Save and connect. Then message your bot in Telegram.

Multiple devices

You can message your agent from any device where you have Telegram installed, phone, tablet, or computer. All messages go to the same agent, and conversations are synced automatically.

Your assistants are designed to act. How much each one does on its own is set by you, per assistant.

The four levels

• Works on its own: the default on a new install. It runs unattended, and a payment, a deploy or an outgoing email still waits for your yes.
• Asks when unsure: commands it knows run. A new command goes to a reviewer model first, and reaches you only when the reviewer will not clear it. That is a review by a model rather than by you, which is why we do not call it an approval.
• Asks first: commands it knows run. Every new command waits for you in the conversation. This is the level where a person decides.
• Reads only: it can look, and cannot change anything.

What an approval looks like

When an assistant needs your go-ahead to run a command, a card appears in the conversation. Its title says which assistant is asking, for example Max wants to run a command, and under it Maxiful says in plain words what the command does. Show the command shows the exact command and the folder it runs in.

How to respond

• Allow once: the command runs this time
• Always allow here: the same command runs again in that folder without asking
• Deny: the command is not run

A payment, a deploy or an email to a customer offers only Allow once and Deny. A waiting request also shows as a notice at the foot of the list on the left: choose it to open Approvals, where you can answer too. If nobody answers, the request expires, and a command that was never answered is not run.

Changing the level

In the Maxiful app, open Team, then Assistants, choose the assistant, and under How Max works (with your assistant's name in place of Max) choose Change. If the change needs the assistant to restart before it takes effect, Maxiful says so.

If nothing can reach you

Asks first fails closed. If nothing is connected that can ask you, the command is dropped rather than run.

Your agents can message each other. When a job needs two of them, your chief of staff hands out the work and the specialists settle the details between themselves, so you aren't carrying messages back and forth. This is switched on for new installations.

What it looks like in chat

An exchange between two agents appears in your thread, folded under the name of the agent that was brought in. Open the fold to read what was asked and what came back. Your chief of staff still reports the outcome to you in plain language, so you can ignore the detail unless you want it.

A channel for each agent

Chat lists every agent as its own channel, alongside one for the whole team. Message a specialist directly when you know who you need, or message your chief of staff and let it delegate. Unread counts show you where something new is waiting.

Adding an agent

Use the + above the channel list and describe the job you need doing. The new agent names itself and joins the team.

Can they talk in circles?

No. Exchanges between agents are loop-guarded, so a conversation can't bounce back and forth indefinitely between two of them.

Does this change what needs my approval?

No. Agents talk to each other freely, and what needs your yes is still set by each agent's level. At Works on its own, the default on a new install, a payment, a deploy or an outgoing email waits for your yes and the rest of the work runs on its own. At Asks first, every new command waits for you.

Your agent runs on your computer. If your computer is asleep, shut down, or disconnected from the internet, your agent cannot respond.

What to check first

1. Wake your computer if it was sleeping
2. Make sure it is connected to the internet
3. Open Maxiful and, under Team, then Assistants, check your agent is not paused or stopped
4. Wait 60 to 90 seconds after wake or restart, then try again

If your agent still is not responding after that, contact support from Settings → Account → Support in the Maxiful app, or by email.

Google connections occasionally expire. When this happens, your assistants say they cannot read your email or calendar. It's easy to fix.

Why this happens

Google connections expire after a period of inactivity, or when your Google password changes. It's a security feature: nothing has gone wrong with your team or your account.

How to reconnect

1. In the Maxiful app, open the Connections page
2. Under Productivity, choose How to set up beside Google Workspace
3. Choose Connect Google again
4. Allow the access Maxiful asks for on Google's own page in your browser

After reconnecting

Your assistants can read your Gmail, Calendar and Drive again at once. You don't lose any configuration or history.

Agents make mistakes. What to do when yours does, and how it learns from corrections.

Why Mistakes Happen

Your agent uses large language models to understand requests and take action. These models are remarkably capable, but they can:

• Misunderstand context: especially with ambiguous requests or unfamiliar topics.
• Make confident-sounding errors: AI can be wrong while sounding certain.
• Miss nuance: sarcasm, implied context, or domain-specific jargon can trip it up.

This is normal. Even the best AI systems have limitations.

What to Do

1. Tell your agent directly. Say something like: "That's not right, I meant X" or "Don't do that again." Your agent understands corrections in plain language.
2. Be specific. Instead of "that's wrong", try "the meeting is on Thursday, not Wednesday", specific corrections stick better.
3. Check important outputs. For anything critical (emails to clients, financial data, scheduling), review before it goes out. Your agent can draft, but you should approve.

How Your Agent Improves

Your agent has memory. When you correct it, that correction is stored and referenced in future interactions. Over time, your agent gets better at:

• Understanding your preferences
• Avoiding repeated mistakes
• Matching your communication style
• Knowing what needs your approval vs. what it can handle independently

Setting Boundaries

You can tell your agent things like:

• "Always ask before sending emails on my behalf"
• "Never schedule meetings before 10am"
• "Double-check any numbers before including them in reports"

These instructions become part of your agent's operating rules.

Our Commitment

We're transparent about AI limitations because trust matters more than hype. Your agent is a tool that gets better with use, not a magic solution. The more you work with it, the more useful it becomes.

Your agent usually responds within a few seconds. If responses are taking longer than usual, here's what's likely happening and what (if anything) you need to do.

What's normal

• Simple questions: 3–10 seconds
• Drafting a long document: 15–30 seconds
• Web research: 20–45 seconds (your agent is actually searching and reading)
• Complex multi-step tasks: 1–3 minutes

If your agent is working on something complex, it may send a "Working on it..." message to let you know it's still going.

Causes of slower-than-usual responses

• High load: If you've asked for something research-heavy or are running multiple tasks, responses will take longer. This is normal.
• Slow internet: Your agent uses the internet for research and AI processing. A slow connection will slow everything down.
• Computer running low on resources: If many apps are open and your computer is working hard, your agent may run slower. Closing unused apps can help.
• AI service delays: Occasionally, the cloud AI services your agent relies on experience brief slowdowns. This is rare and resolves on its own.

When to worry

If your agent takes more than 5 minutes to respond to a simple question, or doesn't respond at all, it may have stopped. In the Maxiful app, under Team, then Assistants, check it is not paused or stopped. See Agent not responding for the full checklist.

If your computer restarts, whether planned or after a power cut, your agent restarts too. Here is what to expect.

What happens after a restart

When your computer boots up, Maxiful starts in the background and brings your agent back automatically. You usually do not need to do anything. The process takes about 2 to 3 minutes from login to your agent being fully online.

If it does not come back automatically

Occasionally, especially after an operating system update, startup needs a nudge:

Messages sent while your computer was off

Any messages you sent while your computer was restarting will be queued and processed as soon as your agent reconnects. No messages are lost.

Your Maxiful subscription covers everything you need to run your AI agent, one straightforward bill, nothing extra.

What's included in every plan

• Your AI agent: running 24/7 on your computer, fully managed by us
• AI access included: the AI that powers your agent is provisioned and paid for by Maxiful. You don't need a separate account anywhere.
• All skills included: email management, research, calendar, documents, file organisation, and more. New skills added regularly, updated automatically.
• The Maxiful app: see how your team is doing, change its settings, and see your usage
• Updates and maintenance: we keep your agent running, updated, and secure
• Support: included at the response level for your plan

Plans at a glance

• Professional: €99/month: your full AI team, an AI allowance for about 3 people's daily work, priority support (4-hour response on weekdays)
• Business: €299/month: a larger AI allowance, for up to about 10 people's daily work, dedicated support with a response-time SLA

Every plan is priced per workspace, never per seat: one price covers your whole team, and you can invite as many colleagues as you like. How many people an allowance suits depends on how they use it.

One bill, everything included

You pay Maxiful monthly. That's it. There's no separate bill for AI usage, no per-message fees, and no hidden costs. We manage everything on the backend so you don't have to think about it.

When does billing happen?

Your subscription renews automatically on the same date each month, the date you first subscribed. You'll receive an email receipt after each payment. You can view your billing history at any time in your account on maxiful.ai, under Manage subscription.

About AI capacity

Every plan includes AI reasoning: no separate AI subscription, no per-question charges. Each tier comes with an included budget for AI each month, paced as a daily and a weekly allowance. Our model proxy checks each call against that allowance, using the spend our AI provider reports for your account. Separately, for up to 7 days it keeps a usage record of each call: the model name, the serving provider, the token counts, the cost and the time of each call, your plan tier, and technical fingerprints of the call, never the content. If your agents regularly need more capacity, a higher tier gives you a larger AI budget and faster support.

You can move to a higher or a lower plan at any time from your account on maxiful.ai. In the Maxiful app, Upgrade in the usage panel next to the message box opens it. Changes are prorated automatically.

How to change your plan

1. Open your account on maxiful.ai
2. Click Manage subscription. Your billing page opens, run by our payment provider, Stripe.
3. Choose the new plan and confirm it. The change applies immediately.

Upgrading your plan

Your new plan, with its larger AI capacity, starts as soon as you confirm. The difference for the rest of the current billing period, only for the days at the new rate, is charged straight away. After that, each billing period is billed at the new plan price.

Moving from monthly to yearly

A move from monthly to yearly is an upgrade too. The yearly plan starts as soon as you confirm, and you are charged straight away for the yearly plan from today until your billing date next year, less the unused part of your current month. Your billing date stays the same.

Downgrading your plan

A downgrade also applies as soon as you confirm, so the lower plan's AI capacity and support level start straight away. The unused part of your current plan for the rest of the billing period is credited and taken off your next invoices, so you never pay twice for the same days. A move from yearly to monthly works the same way: the monthly plan starts straight away, and the unused part of your year is taken off your monthly invoices until it is used up.

Downgrading to a lower plan reduces your included AI capacity and support level, not the number of agents, your full team stays intact on every plan.

Proration explained

Proration means you're only charged for what you use. If you change plans halfway through the month, you pay for half a month at the old price and half at the new, automatically calculated and shown before you confirm.

When changes take effect

• Upgrades: Immediately, with the difference charged straight away
• Downgrades: Immediately, with a credit on your next invoices
• AI capacity: Changes with your plan, immediately

If a payment fails, here's what happens and how to fix it quickly.

What happens when a payment fails

If your card declines, we'll:

1. Send you an email notification immediately
2. Retry the payment automatically after 3 days
3. Retry once more after another 3 days

During this period, your agent continues running. We don't suspend immediately on a failed payment. You have time to fix the issue without any service interruption.

Grace period

You have a 7-day grace period after the first failed payment to update your payment details. If the payment hasn't been resolved after 7 days, your subscription will be paused until payment is updated.

Updating your payment method

1. Open your account on maxiful.ai
2. Click Manage subscription
3. Update your payment method there; card details are stored securely by Stripe
4. Your next payment attempt uses the new card

Alternatively, click the link in the payment failure email. It goes directly to the payment update page.

Charges I don't recognise

If you see an unexpected charge, check your billing history in your account on maxiful.ai, under Manage subscription. If something still doesn't make sense, email [email protected] with the date and amount. We'll investigate and respond promptly.

You can cancel your subscription at any time. No phone calls, no hoops, no retention scripts.

How to cancel

1. Open your account on maxiful.ai
2. Click Manage subscription
3. In the Stripe billing page that opens, cancel your subscription and confirm

Alternatively, email [email protected] and we'll process it immediately.

What happens to your agent

Your subscription remains active until the end of the billing period you've paid for. After that, your agent stops running and is removed from your computer. Your files and data are not deleted, they're stored on your computer and they stay there. You keep everything you created with your agent.

What we keep and what we delete

• We delete: Your account data (your name, email and plan), within 6 months
• We keep, as the law requires: Billing records, such as invoices, for 7 years (the Swedish Bookkeeping Act), and the record of the consents you gave for 6 years after your subscription ends; then we delete them
• Deleted as they age: Usage and setup records, which hold none of your content: usage data after 90 days, AI usage records after 7 days, your AI spend record within 3 hours of its last update, setup diagnostics within 12 months
• Deleted after 180 days: The name of the computer your AI models moved to, if you set Maxiful up on another computer with the same account
• Stays on your computer: All agent files, conversation history, and anything your agent created or organised
• Your Google/Telegram connections: These are revoked from our side. You can also revoke them manually from those services if you prefer

Changed your mind?

If you cancel and want to come back, you can resubscribe at any time at maxiful.ai. Your previous setup may no longer be there, but setting up again is straightforward and most of your data, your files, documents, and anything saved on your computer, will still be there.

Privacy isn't a policy document with us. It's how the product is built. Here's exactly where your data lives.

Stays on your computer (always)

• Your files and documents: anything your agent reads, creates, or organises
• Your conversation history: every message between you and your agent
• Your agent's memory: preferences, context, and anything it's learned about how you work
• Email and calendar data: fetched and processed locally, not stored on our servers

What goes to the cloud (briefly)

When your agent needs to think, to answer a question, write a document, or process a request, it sends a prompt through Maxiful's model proxy to a cloud AI service. This prompt is:

• Routed via our model proxy, which authenticates the request and enforces your plan's spend limits, the proxy does not store the content of the prompt
• Processed for inference by default under no-training terms, unless the workspace owner allows providers that may train, which Maxiful holds off once a Google account has been connected; the content is not stored by us
• Never used to train AI models by default (we use services with strict no-training agreements), unless the workspace owner allows providers that may train, which Maxiful holds off once a Google account has been connected
• Transmitted over encrypted connections

Apps you connect under More work apps are reached through our connections provider in the United States, which holds their sign-ins for Maxiful and keeps what each app action sent and returned for up to a year.

What Maxiful stores

On our servers, we store only what's needed to run your account:

• Your name and email address
• Your subscription and billing information
• Agent health and uptime status (anonymous technical data)
• Usage metadata from your agent's AI calls: the model name, the serving provider, the token counts, the cost and the time of each call, your plan tier, and technical fingerprints of the call, never the content. These records power your usage dashboard and let us tell whether a call could reuse the provider's cache; they are buffered on our infrastructure for at most 7 days

We do not store your conversations, files, emails, calendar events, or agent memory.

Third-party services

We use a small number of trusted third-party services to run the business: Stripe for payments, standard infrastructure providers for hosting our account management systems, and our connections provider for the apps you connect under More work apps. Apart from what each app action sends and returns, these providers do not have access to your agent's local data or conversations.

Short answer: very little. By design.

What we can see

• Your account information: name, email, subscription tier
• Your billing history: payments, invoices, plan changes
• Agent health signals: whether your agent is online, offline, or experiencing errors (anonymous technical status, not content)
• Usage metadata: the model name, the serving provider, the token counts, the cost and the time of each call, your plan tier, and technical fingerprints of the call, recorded by our model proxy and kept for up to 7 days. Never the content of those calls

What we cannot see

• Your conversations: messages between you and your agent are stored on your computer, not our servers
• Your files: documents, emails, calendar data, anything your agent touches lives locally
• Your agent's memory: all context and preferences are stored on your device
• The content of your prompts: prompts travel from your computer through Maxiful's model proxy to the AI provider. The proxy authenticates each request and enforces spend limits; it records only usage metadata (the model name, the serving provider, the token counts, the cost, the time, your plan tier and technical fingerprints of each call) and does not store the content of your prompts or the AI's responses

What about support access?

If you contact support and we need to diagnose a problem on your computer, we will ask for your explicit permission before connecting. You can approve, limit, or deny this at any time. Support sessions are time-limited and logged.

Our internal policy

No Maxiful employee accesses customer systems without explicit, documented consent. This is policy, and it applies to everyone on the team including founders.

You have full rights over your data under GDPR, and we make it easy to exercise them.

Your rights at a glance

• Right to access: Request a copy of everything we hold about you
• Right to deletion: Ask us to delete your account and all associated data
• Right to correction: Ask us to correct inaccurate information
• Right to portability: Export your data in a standard format
• Right to object: Object to any processing you haven't consented to

Exercising your rights

Email [email protected] with the subject line "Data Request" and describe what you need. We'll respond within 30 days (usually much faster).

Your data on your computer

Remember: the majority of your data, conversations, files, agent memory, lives on your computer, not ours. You already have full access and control. When you cancel or request deletion from us, we delete your account data from our servers; the data on your computer stays yours.

Data we hold about you

You can request a complete export at any time by emailing [email protected]. This export covers everything we hold on our servers, account info, billing history, and account-level settings.

Questions?

Our privacy policy is at maxiful.ai/privacy. For specific questions about how we handle your data, email [email protected]: a real person will respond.

Your agent can read emails, manage files, and take actions on your behalf. This is how it is designed to do only what you intend.

Permission levels

You set a level per agent and it decides how much that agent does on its own: Works on its own (the default on a new install) runs on its own except that a payment, a deploy or an outgoing email waits for your yes, Asks when unsure sends a new command to a reviewer model first and asks you only when the reviewer will not clear it, Asks first has every new command wait for you, and Reads only cannot run commands or write files at all. On Asks first you see exactly what it is about to do and you choose whether to proceed. See Approvals and confirmations for details.

Skill verification

Every capability your agent has (we call these "skills") is tested and reviewed before we make it available, and is given scoped permissions, limited to what it needs. A research skill can search the web without touching your files; an email skill can read your inbox without access to your banking. Skills from third-party marketplace publishers are subject to automated checks but remain the publisher's responsibility, so review a listing before installing.

Sandbox isolation

Where your operating system supports it, your agent runs in a sandboxed environment on your computer that limits what skills can reach. Sandboxing reduces risk but is not a guarantee that an action is impossible, so set an agent to Asks first for work you would not want run without review.

What your agent is designed not to do

By design, and with the sandbox and permission settings you configure, your agent should not:

• work with files or folders outside the areas you've approved;
• connect to services you haven't authorised;
• run commands for an agent you have set to Asks first without your confirmation; or
• send your data anywhere other than the AI services needed to process your requests.

No automated safeguard is perfect. Review outputs before you rely on them, set Asks first on the agents that do consequential work, and keep backups.

Keeping it secure

Keep your computer and your Maxiful app up to date, security updates are included in your subscription. Maxiful looks for updates when it starts and every six hours, and an update that is ready installs when you choose Update now or quit Maxiful. If you ever suspect something unusual, contact support immediately at [email protected].

There's always a real person on the other end. Here's how to reach us and what to expect.

Email support

The best way to reach us for most issues:

[email protected]

Describe your issue and include your account email. We'll respond within the time for your plan.

Response times by plan

• Professional: Priority support, response within 4 hours (Monday–Friday, 09:00–18:00 CET)
• Business: Dedicated support, with a response-time SLA

Support hours

Our support team works Monday–Friday, 09:00–18:00 CET. Messages sent outside these hours will be picked up on the next working day (counted toward your plan's response time from when we open).

Self-service (fastest for common issues)

Many common issues can be resolved immediately without contacting us:

• The Maxiful app: see how each agent is doing on the Team page, and send us a message or a support bundle from Settings → Account → Support
• This Help Centre: step-by-step guides for the most common situations
• Your agent, ask it "are you working properly?" or "check your connection", it can often diagnose and fix issues itself

Most issues can be resolved in a few minutes without waiting for a reply. Try these steps first. They fix the majority of problems we hear about.

Agent not responding?

1. Is your computer on and awake? (Most common cause)
2. Is your computer connected to Wi-Fi?
3. In the Maxiful app, under Team, then Assistants: is your agent paused or stopped?
4. If it is, click Resume or Let it work again

Google or calendar issues?

1. Tell your agent: "Connect to Google Workspace"
2. Sign in with the link it sends you and click Allow. This fixes most email/calendar issues

Messaging not working (Telegram)?

1. Check your internet connection on your phone
2. In the Maxiful app, under Team, then Assistants, check your agent is not paused or stopped
3. Try sending /start to your bot again (Telegram)

Billing question?

• Your billing history and invoices are in your account on maxiful.ai, under Manage subscription
• You can update your payment method there too

Still stuck?

If none of the above helps, we're here. Email us at [email protected]: see the next article for what to include so we can help faster.

The more context you give us upfront, the faster we can help. Here's what makes a great support message.

Always include

• Your account email: so we can find your account immediately
• What's happening: describe the problem in your own words. "My agent stopped responding" is great. "It's broken" leaves us guessing.
• When it started: "this morning", "after I updated my computer", "since yesterday afternoon"
• What you've already tried: saves us suggesting steps you've already done

Helpful extras

• Which messaging channel: Telegram or Slack
• Your computer model and operating system version, found in your system information settings
• A screenshot of the Maxiful app: especially if it shows an error or warning
• Any error message you saw: exact text if possible, or a screenshot

What you don't need to include

Don't include your password, your Google credentials, or any sensitive personal information. We'll never ask for these. If resolving your issue requires access to your computer, we'll request your permission through a formal support session, not via email.

Good example

"Hi, my agent stopped responding in Telegram about 3 hours ago. It was working fine this morning. I've checked the Maxiful app and the agent is not paused or stopped, but messages aren't getting through. My computer is on and connected to the internet. I tried quitting and reopening Maxiful but it still doesn't respond. I'm on the Professional plan. Account email: [email]"

That gives us everything we need to start investigating straight away.