You can cancel your subscription at any time. No phone calls, no hoops, no retention scripts.
How to cancel
- Open your account on maxiful.ai
- Click Manage subscription
- In the Stripe billing page that opens, cancel your subscription and confirm
Alternatively, email [email protected] and we'll process it immediately.
What happens to your agent
Your subscription remains active until the end of the billing period you've paid for. After that, your agent stops running and is removed from your computer. Your files and data are not deleted, they're stored on your computer and they stay there. You keep everything you created with your agent.
What we keep and what we delete
- We delete: Your account data (your name, email and plan), within 6 months
- We keep, as the law requires: Billing records, such as invoices, for 7 years (the Swedish Bookkeeping Act), and the record of the consents you gave for 6 years after your subscription ends; then we delete them
- Deleted as they age: Usage and setup records, which hold none of your content: usage data after 90 days, AI usage records after 7 days, your AI spend record within 3 hours of its last update, setup diagnostics within 12 months
- Deleted after 180 days: The name of the computer your AI models moved to, if you set Maxiful up on another computer with the same account
- Deleted after 24 months: Feedback you sent us from the app
- Stays on your computer: All agent files, conversation history, and anything your agent created or organised
- Your Google/Telegram connections: These are revoked from our side. You can also revoke them manually from those services if you prefer
Changed your mind?
If you cancel and want to come back, you can resubscribe at any time at maxiful.ai. Your previous setup may no longer be there, but setting up again is straightforward and most of your data, your files, documents, and anything saved on your computer, will still be there.