There's always a real person on the other end. Here's how to reach us and what to expect.
Email support
The best way to reach us for most issues:
Describe your issue and include your account email. We'll respond within the time for your plan.
Response times by plan
- Professional: Priority support, response within 4 hours (Monday–Friday, 09:00–18:00 CET)
- Business: Dedicated support, with a response-time SLA
Support hours
Our support team works Monday–Friday, 09:00–18:00 CET. Messages sent outside these hours will be picked up on the next working day (counted toward your plan's response time from when we open).
Self-service (fastest for common issues)
Many common issues can be resolved immediately without contacting us:
- The Maxiful app: see how each agent is doing on the Team page, and send us a message or a support bundle from Settings → Account → Support
- This Help Centre: step-by-step guides for the most common situations
- Your agent, ask it "are you working properly?" or "check your connection", it can often diagnose and fix issues itself