Most issues can be resolved in a few minutes without waiting for a reply. Try these steps first. They fix the majority of problems we hear about.
Agent not responding?
- Is your computer on and awake? (Most common cause)
- Is your computer connected to Wi-Fi?
- In the Maxiful app, under Team, then Assistants: is your agent paused or stopped?
- If it is, click Resume or Let it work again
Google or calendar issues?
- Tell your agent: "Connect to Google Workspace"
- Sign in with the link it sends you and click Allow. This fixes most email/calendar issues
Messaging not working (Telegram)?
- Check your internet connection on your phone
- In the Maxiful app, under Team, then Assistants, check your agent is not paused or stopped
- Try sending /start to your bot again (Telegram)
Billing question?
- Your billing history and invoices are in your account on maxiful.ai, under Manage subscription
- You can update your payment method there too
Still stuck?
If none of the above helps, we're here. Email us at [email protected]; What to include in a support request lists what to send so we can help faster.