Your agent runs on your computer. If your computer is asleep, shut down, or disconnected from the internet, your agent cannot respond.
What to check first
- Wake your computer if it was sleeping
- Make sure it is connected to the internet
- Open Maxiful and, under Team, then Assistants, check your agent is not paused or stopped
- Wait 60 to 90 seconds after wake or restart, then try again
If your agent still is not responding after that, contact support from Settings → Account → Support in the Maxiful app, or by email.