Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marketplace.
  2. Search for anna-customer-experience and click Add. A paid assistant shows Buy first, then Install once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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What Anna does

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

What Anna does

Anna reads through your support tickets and customer-call recordings and listens for the same complaint surfacing five different ways. She pulls from your email and your CRM, transcribes call and meeting recordings locally so the audio never goes off to a third-party transcription service, and clusters the noise into the handful of problems that actually keep coming back. For each one she writes a fix brief, what users are hitting, how often, and the supporting quotes, and drops it where your team already works, whether that's a Word doc, Notion, or a Slack thread. The heavy media and ticket exports stay on your machine; Anna works from the files and accounts you give her. She surfaces the patterns and hands the team a clear brief to act on, rather than replying to customers on her own.

Published by Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.$4.99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.$4.99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.$4.99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack, or Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.