Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to 市集.
  2. Search for anna-customer-experience and click 加入. A paid assistant shows 購買 first, then 安裝 once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Anna 能做什麼

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Anna 能做什麼

Anna 會閱讀您的客服單與客戶通話錄音，找出那些用五種不同說法反覆出現的同一個抱怨。她會從您的電子郵件與 CRM 取得資料，並在本機把通話與會議錄音轉成文字，音檔不會送到第三方轉錄服務，再把雜亂的聲音歸納成真正一再出現的幾個問題。每個問題她都會寫一份修正建議書，內容包括使用者遇到什麼、發生多頻繁，以及佐證的原話，然後放到您團隊平常工作的地方，不論是 Word 文件、Notion 還是 Slack 討論串。大型媒體檔與客服單匯出檔都留在您的電腦上；Anna 只使用您提供的檔案與帳號。她負責找出規律，並交給團隊一份清楚可執行的建議書，不會自己回覆客戶。

發布者 Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.US$4.99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.US$4.99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.US$4.99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email、Google Workspace、Notion、Slack或Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.