Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to 市场.
  2. Search for anna-customer-experience and click 添加. A paid assistant shows 购买 first, then 安装 once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Anna 能做什么

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Anna 能做什么

Anna 会通读你的支持工单和客户通话录音，留意同一个抱怨如何以五种不同的说法冒出来。她会从你的邮箱和 CRM 里取材，在本地转写通话和会议录音，音频不会发给第三方转写服务，再把杂乱的反馈归纳成真正反复出现的那几个问题。每个问题她都会写一份修复简报：用户遇到了什么、出现得有多频繁、有哪些原话佐证，然后放到你的团队平时工作的地方，无论是 Word 文档、Notion 还是 Slack 对话。体量大的媒体文件和工单导出都留在你的电脑上，Anna 只处理你交给她的文件和账号。她负责找出规律，并交给团队一份清楚的简报去跟进，不会自己去回复客户。

发布者 Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.US$4.99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.US$4.99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.US$4.99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email、Google Workspace、Notion、Slack或Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.