Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marktplaats.
  2. Search for anna-customer-experience and click Toevoegen. A paid assistant shows Kopen voor first, then Installeren once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

Heb je Maxiful nog niet? Haal Maxiful →

Wat Anna doet

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Wat Anna doet

Anna leest je supporttickets en opnames van klantgesprekken door en luistert naar dezelfde klacht die op vijf verschillende manieren terugkomt. Ze put uit je e-mail en je CRM, zet opnames van gesprekken en vergaderingen lokaal om in tekst zodat het geluid nooit naar een externe transcriptiedienst gaat, en brengt de ruis terug tot de handvol problemen die steeds terugkomen. Voor elk probleem schrijft ze een oplossingsbriefing: waar gebruikers tegenaan lopen, hoe vaak, en de bijbehorende citaten. Die legt ze neer waar je team al werkt, of dat nu een Word-document, Notion of een Slack-draad is. De zware media en ticketexports blijven op je computer; Anna werkt met de bestanden en accounts die jij haar geeft. Ze brengt de patronen in kaart en geeft het team een duidelijke briefing om mee aan de slag te gaan, in plaats van zelf klanten te antwoorden.

Gepubliceerd door Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.US$ 4,99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.US$ 4,99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.US$ 4,99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack of Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.