Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to 마켓플레이스.
  2. Search for anna-customer-experience and click 추가. A paid assistant shows 구매 first, then 설치 once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Anna이(가) 하는 일

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Anna이(가) 하는 일

Anna는 지원 티켓과 고객 통화 녹음을 읽고, 다섯 가지 다른 모습으로 나타나는 같은 불만을 찾아내요. 이메일과 CRM에서 자료를 가져오고, 통화와 회의 녹음은 로컬에서 받아쓰기 때문에 음성이 외부 받아쓰기 서비스로 나가지 않아요. 그리고 흩어진 의견을 실제로 계속 되풀이되는 몇 가지 문제로 묶어요. 문제마다 사용자가 겪는 일, 얼마나 자주 생기는지, 뒷받침하는 인용문을 담은 개선 브리프를 써서 Word 문서든 Notion이든 Slack 스레드든 팀이 이미 일하는 곳에 올려 줘요. 용량이 큰 미디어와 티켓 내보내기 파일은 내 컴퓨터에 남고, Anna는 내가 건네준 파일과 계정으로 일해요. Anna는 패턴을 드러내고 팀이 바로 움직일 수 있는 분명한 브리프를 건네요. 고객에게 직접 답장하지는 않아요.

게시자 Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.US$4.99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.US$4.99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.US$4.99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack 또는 Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.