Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to マーケットプレイス.
  2. Search for anna-customer-experience and click 追加. A paid assistant shows で購入 first, then インストール once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

Maxifulをまだお持ちではありませんか？ Maxifulを入手 →

Annaにできること

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Annaにできること

Annaはサポートチケットやお客様との通話録音を読み込み、同じ不満が形を変えて繰り返し出てくるのを聞き取ります。メールとCRMから情報を集め、通話や会議の録音はお使いのパソコン上で文字起こしするので、音声が外部の文字起こしサービスに送られることはありません。ばらばらの声は何度も戻ってくる少数の問題にまとめられます。問題ごとに改善ブリーフを書き、お客様が何に困っているか、どのくらいの頻度か、裏づけとなる引用を添えて、Word文書でもNotionでもSlackのスレッドでも、チームがふだん使っている場所に届けます。容量の大きなメディアやチケットの書き出しはパソコンの中にとどまり、Annaは渡したファイルとアカウントだけで作業します。パターンを見つけて、チームが動ける明確なブリーフを渡すのが役目で、お客様への返信を勝手にすることはありません。

公開者 Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.$4.99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.$4.99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.$4.99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email、Google Workspace、Notion、Slack、またはTrello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.