Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marketplace.
  2. Search for anna-customer-experience and click Aggiungi. A paid assistant shows Acquista first, then Installa once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Cosa fa Anna

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Cosa fa Anna

Anna legge i tuoi ticket di assistenza e le registrazioni delle chiamate con i clienti e ascolta la stessa lamentela che riaffiora in cinque modi diversi. Attinge dalla tua email e dal tuo CRM, trascrive in locale le registrazioni di chiamate e riunioni, così l'audio non va mai a un servizio di trascrizione di terzi, e raggruppa il rumore nei pochi problemi che tornano davvero. Per ciascuno scrive una scheda di correzione, con cosa incontrano gli utenti, quanto spesso e le citazioni a supporto, e la deposita dove il tuo team già lavora, che sia un documento Word, Notion o una conversazione su Slack. Le esportazioni pesanti di media e ticket restano sul tuo computer; Anna lavora sui file e sugli account che le dai. Fa emergere gli schemi e consegna al team una scheda chiara su cui agire, invece di rispondere ai clienti per conto suo.

Pubblicato da Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.4,99 USD onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.4,99 USD onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.4,99 USD once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack o Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.