Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marketplace.
  2. Search for anna-customer-experience and click Tambah. A paid assistant shows Beli first, then Pasang once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Yang dikerjakan Anna

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Yang dikerjakan Anna

Anna membaca tiket dukungan dan rekaman panggilan pelanggan Anda, dan menyimak keluhan yang sama yang muncul dengan lima cara berbeda. Ia mengambil data dari email dan CRM Anda, mentranskripsi rekaman panggilan dan rapat secara lokal sehingga audionya tidak pernah dikirim ke layanan transkripsi pihak ketiga, lalu mengelompokkan keluhan yang bertebaran itu menjadi beberapa masalah yang memang terus berulang. Untuk setiap masalah, ia menulis ringkasan perbaikan: apa yang dialami pengguna, seberapa sering, dan kutipan pendukungnya, lalu menaruhnya di tempat tim Anda biasa bekerja, entah itu dokumen Word, Notion, atau utas Slack. File media berukuran besar dan ekspor tiket tetap ada di komputer Anda; Anna bekerja dari file dan akun yang Anda berikan. Ia menemukan polanya dan menyerahkan ringkasan yang jelas kepada tim untuk ditindaklanjuti, bukan membalas pelanggan sendiri.

Diterbitkan oleh Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.US$4,99 onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.US$4,99 onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.US$4,99 once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack, atau Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.