Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marketplace.
  2. Search for anna-customer-experience and click Ajouter. A paid assistant shows Acheter first, then Installer once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Ce que fait Anna

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Ce que fait Anna

Anna parcourt vos tickets d'assistance et vos enregistrements d'appels clients, et repère la même plainte qui revient sous cinq formes différentes. Elle puise dans vos e-mails et votre CRM, transcrit les enregistrements d'appels et de réunions en local pour que l'audio ne parte jamais vers un service de transcription tiers, et regroupe le bruit en quelques problèmes qui reviennent vraiment. Pour chacun, elle rédige une note de correction : ce que rencontrent les utilisateurs, à quelle fréquence, avec les citations à l'appui, et la dépose là où votre équipe travaille déjà, que ce soit un document Word, Notion ou un fil Slack. Les médias volumineux et les exports de tickets restent sur votre machine ; Anna travaille à partir des fichiers et des comptes que vous lui confiez. Elle fait ressortir les tendances et remet à l'équipe une note claire pour agir, sans répondre elle-même aux clients.

Publié par Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.4,99 $US onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.4,99 $US onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.4,99 $US once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack ou Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.