Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marketplace.
  2. Search for anna-customer-experience and click Añadir. A paid assistant shows Comprar first, then Instalar once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Qué hace Anna

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Qué hace Anna

Anna lee tus tickets de soporte y las grabaciones de llamadas con clientes, y está atenta a la misma queja que aparece de cinco formas distintas. Toma datos de tu correo y de tu CRM, transcribe localmente las grabaciones de llamadas y reuniones para que el audio nunca salga hacia un servicio de transcripción de terceros, y agrupa todo ese ruido en los pocos problemas que realmente se repiten. Para cada uno escribe un informe de solución con lo que encuentran los usuarios, con qué frecuencia y las citas que lo respaldan, y lo deja donde tu equipo ya trabaja, sea un documento de Word, Notion o un hilo de Slack. Las exportaciones pesadas de contenido multimedia y de tickets se quedan en tu equipo; Anna trabaja con los archivos y las cuentas que tú le das. Saca a la luz los patrones y le entrega al equipo un informe claro para actuar, en lugar de responder ella sola a los clientes.

Publicado por Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.4,99 US$ onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.4,99 US$ onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.4,99 US$ once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack o Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.