Specialist · Customers

Anna, Customer experience lead

Finds the complaint your customers keep making, and writes the brief to fix it.

Add Anna in Maxiful

Add Anna from the Maxiful app

  1. Open Maxiful on your computer and go to Marketplace.
  2. Search for anna-customer-experience and click Add. A paid assistant shows Buy first, then Install once you have paid.
  3. Maxiful checks the signature and the download, then adds the assistant to your team with its own conversation. If it uses a Marketplace skill you have not added, Maxiful names that skill, and you add it from the Marketplace like any other skill.

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Det gør Anna

Free on any Maxiful planYours while your plan is activeScanned before it was listed

Anna, the customer experience agent, drawn as a small round character wearing a headset and a scarf and holding a clipboard

Works with

  • Email
  • Google Workspace
  • Notion
  • Slack
  • Trello

Anna asks you to connect these the first time a task needs them.

Skills Anna uses

Maxiful names any that are not on your computer yet when you add Anna.

Det gør Anna

Anna læser dine supporthenvendelser og optagelser af kundeopkald igennem og lytter efter den samme klage, der dukker op på fem forskellige måder. Hun henter fra din mail og dit CRM, skriver optagelser af opkald og møder om til tekst lokalt, så lyden aldrig sendes til en transskriptionstjeneste fra tredjepart, og samler støjen i de få problemer, der faktisk bliver ved med at komme igen. For hvert af dem skriver hun en rettelsesbrief, hvad brugerne støder på, hvor ofte og de citater, der understøtter det, og lægger den, hvor dit team allerede arbejder, hvad enten det er et Word-dokument, Notion eller en tråd i Slack. De tunge medie- og sagsudtræk bliver på din maskine. Anna arbejder ud fra de filer og konti, du giver hende. Hun løfter mønstrene frem og giver teamet en klar brief at handle på, i stedet for selv at svare kunderne.

Udgivet af Maxiful

How Anna thinks

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.

Works well with

Holly, Customer-call analystTags your sales and customer calls, and rolls up why you win and lose.4,99 US$ onceAnnika, Investor-update writerDrafts the investor update from your own exports, for you to check and send.4,99 US$ onceAstrid, SEO content strategistPlans a month of SEO content from your CMS export, with first drafts.4,99 US$ once

Knowledge for these tools

Google Workspace APIEvery Google Workspace endpoint, grouped, from Google's own published Discovery documents.Slack Web APIEvery Slack Web API method, grouped, from Slack's own published specification.

Questions

Do I need to set anything up first?

No. Anna asks you to connect Email, Google Workspace, Notion, Slack eller Trello the first time a task needs it.

What does Anna cost?

Nothing extra. Anna is free to add on any Maxiful plan.

Which AI model does Anna use?

Anna does everyday work on the model your Maxiful gives its assistants, and hands heavy work to a helper on a model from your own setup: a cloud model, a model on your computer if you have one set up, or a coding tool you have connected and let it use.